%0 Journal Article %K Environmental management %K World heritage site %K conceptual framework %K Environmental management %K heritage management %K heritage tourism %K hotel industry %K hotel management %K Malaysia %K management practice %K mixed methods research %K Policy making %K sustainable tourism %P 1911-1931 %R 10.1080/09669582.2020.1771566 %T Environmental management practices in hotels at world heritage sites %U https://www.scopus.com/inward/record.uri?eid=2-s2.0-85087569880&doi=10.1080%2f09669582.2020.1771566&partnerID=40&md5=003ce6879e9fb09f59e10585c9b1015f %V 28